Customer Service


Shipping & Delivery
It's On The Plus Side provides Australia Post shipping services to our customers for its reliability and convenience. International Orders are processed via Australia Post International Air Mail service.  Domestic Australian deliveries take approximately 4-5 business days after receipt of your order. It's On The Plus Side also offers shipping to countries outside of Australia. Please refer to your specified delivery options during your checkout.

Privacy & Security
It's On The Plus Side respects and values the privacy of all our customers and visitors. All your personal information is kept confidential and is only intended for the development of the site in designing an enhanced shopping experience. Please refer to the Privacy Policy to further demonstrate the measures It's On The Plus Side takes to preserve and protect your privacy.

Returns & Exchanges
Of course, we wish that you enjoy and are satisfied with the merchandise you purchase from It's On The Plus Side. Nonetheless, if you are unsatisfied or would prefer a size exchange, please return your unused and unworn items within 7 days of purchase. Simply re-pack your items in their original packaging, along with original tags attached. It's On The Plus Side will not accept returns without their original tags or if items are not in their original condition. Please include the packing slip and send it to the address below using a trackable and insured shipping method. 

It's On The Plus Side
P.O. Box 877
Scarborough, Western Australia. 6922

When we receive your package we will promptly process the return or exchange (minus shipping costs). Refunds will be credited back to the method used to make the original purchase. If paid by Payal we will use "Send Money". If your purchase was by direct debit,  attach your EFT details to packing slip. Please allow one to two billing cycles for your account to be credited. Please note that shipping and handling fees will not be refunded. It's On The Plus Side is not responsible for items we do not receive. In the unlikely event you receive a wrong or damaged item, please contact sales@itsontheplusside.com.au or call us : + 61 8 6468 8351

Privacy Policy
It's On The Plus Side collects your personal information in order to perform to our customer’s utmost satisfaction. The information you provide when placing an order, logging on as a previous user, or towards a newsletter request is stored on our secure web service. Information including name, shipping addresses, billing addresses, phone numbers, and email addresses are required to process orders efficiently and to communicate with you about your order. Contact and financial information requested is utilised for billing purposes only and is not stored for future use by It's On The Plus Side. Shipping information, including phone numbers and physical shipping addresses, are shared with shipping providers in order to fulfill delivery of orders. The information that these delivery services receive from It's On The Plus Side is safeguarded and is only used to provide quality customer service. It's On The Plus Side is the sole possessor of information collected on this site. For the exception provided, stand assured that It's On The Plus Side does not sell, share, rent, or exchange this information to any third party other than described above. We recognize the importance of the privacy of personal information.

Newsletter
Newsletter subscribers at It's On The Plus Side receive new and exclusive merchandise information, special sales notifications, and updates on our latest happenings. We respect your privacy and will not sell, give, or rent our email lists. The It's On The Plus Side newsletter is a permission-based list only. If you send product information via our "Email to a friend" or "Wish List" functionalities, we will not capture or use the recipient's email without consent. You may unsubscribe from our email list at any time.

Making a Purchase
Making a purchase is easy. Just browse our site, and click on any items that you wish to buy using the 'add to cart' link. After you have finished your selection, click on "checkout" and the site will direct you to a page where the order may be finalised. You can replace or remove the contents of your shopping cart at any time. Please note that your request is not confirmed until all necessary payment detailed are entered during checkout. Customers may also create an account, which only contains your shipping address details; this can then be used for future purchases to save time during future checkout online purchases with It's On The Plus Side. Order acceptance and completion of contract between you and It's On The Plus Side will occur at the delivery of your order, unless we have notified you that the order has not been accepted, or you have chosen to cancel it in accordance with the instructions in Returns & Cancellation. Non-acceptance of an order may be a result of one of the following:

- The product ordered is out of stock;
- Our inability to obtain authorisation for your payment;
- Identification of a pricing or product description error.

FAQ's
What are It's On The Plus Side’s payment options? Currently we  accept payments through PayPal accounts and direct deposit into our bank account (Australia only).  We do not accept cash or checks for online orders. 

When am I billed for my order? The order is promptly billed at the time of dispatch. 

What are Coupons? It's On The Plus Side offers discounts and promotional codes which we call Coupon Promotions. These rewards are offered for a limited amount of time and the date is specified along with the promotional content, unless stated otherwise.

How do I use my Coupon code? All Coupon Promotions offered by It's On The Plus Side are accompanied by codes, written either on the flyer or received electronically though a promotional email. During the checkout of your online purchase, enter the code in the specified “Coupon Code” box. 

How can I contact It's On The Plus Side to market my merchandise? It's On The Plus Side continuously looks to broaden its assortment of hand-selected designers. Please send an email to sales@itsontheplusside.com.au along with your name, company name, a brief description of products, email and telephone number. We will respond as soon as possible.

Disclaimer of Warranties
Our Business, its advertisers and licensors make no representations or warranties about this site, the suitability of the information contained on or received through use of this site, or any services or products received through this site.
All information and use of this site are provided "as is" without warranty of any kind other than specified in this agreement. The company, advertisers and/or its licensors hereby disclaim all warranties with regard to this site, the information contained on or received through use of this site and any services or products received through this site, including all expressed, statutory, and implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
Our business, advertisers and/or its licensors do not warrant that the contents or any information received through this site are accurate, reliable or correct; that this site will be available at any particular time or location; that any defects or errors will be corrected; or that the contents or any information received through this site is free of viruses or other harmful components. Your use of this site is solely at your risk.
User agrees that it has relied on no warranties, representations or statements other than in this agreement.

Limitation of Liability
Under no circumstances shall our business, advertisers and/or its licensors be liable for any direct, indirect, punitive, incidental, special, or consequential damages that result from, or arise out of the use of, or inability to use, this site.
Our company's entire liability, and the purchaser's exclusive remedy, shall be a refund of the price paid or replacement of our products, at our option. We limit replacement to ninety days.

Indemnification
You agree to defend, indemnify, and hold harmless our business, its advertisers, licensors, subsidiaries and other affiliated companies, and their employees, contractors, officers, agents and directors from all liabilities, claims, and expenses, including attorney's fees, that arise from your use of this site, or any services, information or products from this site, or any violation of this Agreement.
Our business reserves the right, at it own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with the Company in asserting any available defenses.

Legal Compliance
We may suspend or terminate this Agreement or User's use immediately upon receipt of any notice which alleges that User has used this site for any purpose that violates any local, state, federal or law of other nations, including but not limited to the posting of information that may violate third party rights, that may defame a third party, that may be obscene or pornographic, that may harass or assault others, that may violate hacking or other criminal regulations, etc. of its agents, officers, directors, contractors or employees.
In such event, our business may disclose the User's identity and contact information, if requested by a government or law enforcement body or as a result of a subpoena or other legal action, and we shall not be liable for damages or results thereof and User agrees not to bring any action or claim against us for such disclosure.